[Warning] Please be aware of suspicious messages impersonating our company.
Thank you very much for your continued patronage.
We are writing to you with an important announcement for all guests awaiting your stay.
We have confirmed that suspicious messages impersonating our hotel's reservation department are currently being sent on some social media and messaging apps.
These messages have no connection whatsoever to our hotel.
■ Characteristics of suspicious messages that have been identified
- The accommodation dates are listed (the accuracy of the information is unknown).
- Requesting form submission due to "insufficient information"
- If no information is entered, the message will say, "Cancel the reservation."
■ Information from our hotel
Our hotel will never ask you to enter your credit card information or personal information via social media or messaging apps.
Furthermore, we will not contact you regarding reservation cancellations through this app.
■ If you receive the relevant message
Do not open the link provided, and absolutely do not enter any information.
If you have entered incorrect information, please contact your credit card company immediately and then inform our hotel.
If you have any concerns about your reservation, please feel free to contact us at the official contact point listed below.
We apologize for any concern this may cause to those of you using our services.
Please take sufficient precautions.
GRAND CHARIOT Big Dipper 135°
656-2301 Kusumoto, Awaji City, Hyogo Prefecture, 2425-2
TEL: 0799-64-7090
Email: grand-chariot@nijigennomori.jp
